Refund policy
RETURN AND REFUND POLICY
1. General Return Conditions — Right of Withdrawal
OREPLINE allows you 14 days from the date you receive your parcel to request a return.
If you change your mind, the item must be unworn, unused, in its original condition and in its original packaging.
Return shipping costs are the sole responsibility of the customer and are non-refundable.
Any returned item that does not meet these conditions may be refused.
2. Warranty for Manufacturing Defects
OREPLINE jewelry is covered by a 24-month warranty from the date of delivery against manufacturing defects.
If a product presents a manufacturing defect covered by the warranty, OREPLINE will prioritize replacing the product.
If the piece is no longer available or is out of stock, OREPLINE will offer an appropriate solution, which may take the form of a gift card (store credit) of the same value or, where circumstances justify it, a refund.
The warranty exclusions set out in Section 3 below remain applicable.
3. Warranty Exclusions — Jewelry Care
The warranty does not cover normal wear and tear, changes in color, oxidation, or damage resulting from improper use, impact, or contact with chemicals, perfumes, makeup, seawater, or chlorinated swimming pool water.
These circumstances are not considered manufacturing defects.
4. Return, Warranty and Refund Procedure
For any return request or warranty claim, you must contact us by email at info@oreplin.com, stating your order number and the reason for your request.
In the event of a suspected defect, OREPLINE may request photographs of the jewelry in order to carry out an initial assessment.
No return will be accepted without prior confirmation by email from our team.
After the product has been received and inspected at our premises:
- In the case of a change-of-mind return made within the 14-day period and meeting the conditions set out in Section 1, the amount corresponding to the returned product will be refunded to the original payment method within 7–10 business days. The original shipping costs associated with the order are non-refundable.
- In the case of a manufacturing defect covered by the warranty, the provisions set out in Section 2 will apply.
5. Delivery Disputes — Claims of Non-Receipt
In the event of a claim of non-receipt despite delivery confirmation bearing the recipient's signature, OREPLINE reserves the right to require the customer to complete and sign a formal declaration of non-receipt.
This declaration may be forwarded to the relevant authorities and/or the carrier in order to allow an official investigation to be opened.
6. OREPLINE Gift Cards
The OREPLINE Gift Card is valid for 5 years from the date of issue.
After this period, the card and any remaining balance will be automatically deactivated and will not be eligible for any refund.
The Gift Card may be used in one or more transactions on oreplin.com until its expiration date.
If the purchase amount exceeds the available value of the Gift Card, the remaining balance may be paid using another payment method available at checkout.
Any unused balance will remain available until the Gift Card's expiration date.
OREPLINE Gift Cards are non-refundable and cannot be exchanged for cash.