Frequently Asked Questions

Do you have a question before choosing your jewelry? Find here the essential information to discover our creations and order with confidence.

Jewelry and its care

What materials are OREPLINE jewelry made of?

OREPLINE jewelry is primarily made from gold-plated bronze. Some creations are also adorned with natural stones, carefully selected for their shades and character.

The materials and specifications for each creation are detailed on its product page.
Are the stones used natural?

Yes, some OREPLINE creations are adorned with natural stones, selected for their beauty and uniqueness.

Each stone possesses its own shades, textures, and characteristics. Slight variations in appearance may therefore exist from one piece of jewelry to another.

To discover more, we invite you to explore our Stones page.
How can I preserve the shine and beauty of my OREPLINE jewelry?

To preserve the beauty of your jewelry, clean it gently with a soft, dry cloth. Avoid abrasive products, perfumes, hairsprays, and chemicals.

After use, we recommend storing it away from humidity. You can also find specific care instructions on each product page.
Can I wear my jewelry in water?

Occasional contact with water does not necessarily cause damage to the jewelry. However, to preserve the luster of its gold plating over time, we recommend limiting repeated exposure to water, soaps, and cosmetic products, and particularly avoiding seawater and chlorinated water.

These precautions help preserve the beauty of your OREPLINE creation.

Delivery and payment

What are the delivery times and costs?

Your order is prepared within 1 to 3 business days after receipt of payment.

In Switzerland, tracked delivery costs 5.90 CHF and is free on orders over 150 CHF. Indicative delivery times are 1 to 3 business days after dispatch.

For international destinations, applicable delivery times and costs are specified in our Shipping and Delivery Policy, as well as during checkout.
What payment methods are accepted?

The available payment methods are displayed at checkout. They may vary depending on your country and your device.

You can view the available options before confirming your order.

Returns, warranty and support

Can I return a piece of jewelry if I change my mind?

You have 14 days from the receipt of your order to request a return, in accordance with our Return and Refund Policy.

In the event of a change of mind, the jewelry must be unworn, unused, and kept in its original condition and packaging.

To submit your request, please contact us at info@oreplin.com, including your order number.
Do OREPLINE pieces of jewelry come with a warranty?

OREPLINE jewelry is covered by a 24-month warranty against manufacturing defects, subject to applicable conditions.

Normal wear and tear and damage resulting from improper use or maintenance are assessed in accordance with our warranty policy.

If you notice any defect, please contact us with your order number and, if possible, photographs of the piece. Each situation will be reviewed on an individual basis.
How can I contact OREPLINE if I have a question or need assistance?

Our team is at your disposal for any questions regarding our creations, your order, or after-sales service.

Write to us at info@oreplin.com or use our Contact page. For an existing order, please remember to include your order number to facilitate the processing of your request.