Privacy policy

PRIVACY POLICY

The protection of your personal data is important to OREPLINE. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit oreplin.com, make a purchase or use our services.

We process your data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).

1. Data Controller

The controller of the personal data collected in connection with the operation of our store is:

OREPLINE — The Fate of a Jewel
Ch. du Curé-Desclouds 16
1226 Thônex, Geneva
Switzerland
info@oreplin.com

2. Personal Data We Collect

Depending on your interaction with our store, we may collect in particular:

first and last name;
postal address and delivery address;
email address;
telephone number;
information relating to orders, purchases, returns and transactions;
information necessary to process and deliver your orders;
communication and marketing preferences when you choose to provide them to us;
certain technical information relating to your device and your use of our online store, particularly when cookies or similar technologies are used.

We collect only the data necessary for the purposes described in this Privacy Policy.

3. How We Use Your Data

Your personal data may be used in particular to:

process, prepare and ship your orders;
manage payments and transactions;
communicate with you regarding an order or request;
provide customer service;
manage returns, refunds and warranty claims;
prevent fraud and ensure the security of our store;
comply with our legal, accounting and administrative obligations;
improve the operation and experience of our online store;
send you commercial or marketing communications where permitted and, where required, with your consent.

Where processing is based on your consent, you may withdraw that consent in accordance with the options made available to you.

4. Shopify and Shopify Network Intelligence

Our online store is hosted by Shopify, which processes certain personal data necessary for the operation of the store, browsing, placing orders and providing its services.

OREPLINE also uses Shopify Network Intelligence. In this context, Shopify may securely use data arising from your interaction with our store, as well as with Shopify and other merchants, to provide and improve certain services, including experience personalization, interaction analysis and, where permitted or where you have provided consent when required, certain personalized advertising features.

Certain information may therefore be processed by Shopify and by service providers involved in providing these services, including in countries other than your country of residence.

For more information about how Shopify processes your personal data and the rights you may exercise directly with Shopify, you may consult the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

5. Payments

Payments made on oreplin.com are processed by the payment providers and payment methods available at the time of your order.

Depending on the payment method selected, certain data necessary for the transaction may be processed directly by the relevant provider, including services supporting Shop Pay, Apple Pay or Google Pay, when used.

OREPLINE is not intended to directly receive or retain the complete sensitive payment information relating to your payment method where such information is processed by the relevant payment service provider.

6. Marketing Communications and Klaviyo

OREPLINE uses Klaviyo to manage certain email communications, including marketing and automated communications.

When you subscribe to our communications, or where sending them is otherwise permitted under applicable law, certain data such as your email address, contact information and certain information relating to your relationship with OREPLINE may be processed by Klaviyo to enable the sending and management of these communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in the relevant emails.

7. Cookies and Similar Technologies

Our store uses cookies and similar technologies necessary for its operation and may use other technologies for measurement, analytics, personalization or marketing purposes.

OREPLINE uses Shopify's automated consent management tools in the regions where they are configured. Where your consent is required, the use of the relevant non-essential technologies is managed in accordance with your choices.

You may accept, reject or modify your cookie preferences using the privacy management tools available on our store.

8. Sharing Data with Our Service Providers

OREPLINE does not sell your personal data.

We may, however, disclose or make certain data available to service providers necessary for the operation of our business and the provision of our services, including:

Shopify and its service providers;
payment service providers;
carriers and logistics providers;
Klaviyo for the relevant services;
technical service providers necessary for the operation and security of the store;
competent authorities or bodies where required by law.

The data concerned is limited to what is necessary for the relevant purposes and services.

9. International Data Transfers

Some of our service providers may process or store personal data outside Switzerland and/or the European Economic Area.

Where applicable law requires specific safeguards for an international transfer of data, such transfer is carried out in accordance with applicable data protection requirements and, where necessary, on the basis of appropriate safeguards or other mechanisms recognized under applicable law.

10. Data Retention and Security

We retain your personal data for as long as necessary for the purposes for which it was collected and for any additional period necessary to comply with our legal, accounting, contractual or administrative obligations.

We implement reasonable and appropriate measures to protect personal data against loss, unauthorized access, misuse, alteration or unauthorized disclosure.

11. Your Rights

In accordance with applicable law, you may in particular have the right to request access to your personal data, its correction or deletion, as well as to exercise other rights available to you in relation to its processing.

Where processing is based on your consent, you may withdraw that consent under the conditions provided by applicable law.

To exercise your rights with OREPLINE or for any questions regarding your personal data, please contact us at:

info@oreplin.com

For certain processing carried out directly by Shopify as part of its own services, you may also use the Shopify Privacy Portal.

12. Opting Out of Data Sharing and Privacy Preferences

In certain regions, our store provides tools allowing visitors to opt out of certain forms of data sharing or the use of their data for targeted advertising purposes.

Where these features apply to your region, you may use the privacy tools available on oreplin.com to exercise your choices and manage your preferences.

Shopify also takes into account consent choices made through its privacy tools in connection with Shopify Network Intelligence.