SHIPPING & DELIVERY POLICY

1. Processing time

All orders are processed and prepared within 1 to 3 business days (excluding weekends and public holidays) after payment has been received.

You will receive an automatic email notification with a tracking number as soon as your parcel has been handed over to the carrier.

2. Shipping rates and free shipping thresholds

Switzerland
Secure standard shipping with tracking (Swiss Post — A-Post Plus) at a flat rate of CHF 5.90.
FREE shipping on orders of CHF 150 or more.

Europe
Secure international shipping with tracking at a flat rate of €14.90.
FREE shipping on orders of €180 or more.

Other international destinations served by OREPLINE
Secure international shipping with tracking at a reference rate of €18.90.
FREE shipping on orders of €300 or more.

For destinations using a currency other than EUR, shipping rates and free shipping thresholds may be displayed in the local currency and may vary according to the exchange rate applied at checkout.

For orders whose volume requires a special shipping method, OREPLINE may contact the customer before dispatch to arrange an appropriate delivery solution.

No additional shipping charge will be requested for an order that qualifies for free shipping.

The destinations actually available are those offered at checkout.

3. Estimated delivery times after dispatch

• Switzerland: 1 to 3 business days.
• Europe: 3 to 7 business days.
• Other international destinations: 7 to 15 business days, depending on the destination and any customs procedures.

These delivery times are estimates and begin from the date the order is dispatched.

4. Import taxes, customs duties and clearance fees

For deliveries outside Switzerland, local import taxes, customs duties or clearance fees may be applied upon arrival of the order.

These charges are determined by the destination country and/or the relevant service providers, are not collected by OREPLINE at the time of purchase and remain the responsibility of the recipient.

OREPLINE cannot guarantee in advance the amount of any import charges that may apply.

5. Delivery address and returned parcels

The customer is responsible for providing an accurate and complete delivery address when placing the order.

If a parcel is returned to OREPLINE due to an incorrect or incomplete address, failure to collect the parcel, or refusal of delivery attributable to the recipient, any costs required to resend the order will be borne by the customer.

6. Delays and circumstances beyond OREPLINE's control

OREPLINE cannot be held responsible for delays directly attributable to the carrier, customs controls or procedures, strikes, or other circumstances beyond its reasonable control.

OREPLINE nevertheless remains available to assist the customer, where possible, with procedures relating to the tracking of their shipment.

7. Non-receipt claims

If a customer disputes non-receipt despite confirmation of delivery, particularly where proof of delivery or the recipient's signature is available, OREPLINE reserves the right to ask the customer to complete and sign a formal declaration of non-receipt.

This declaration may be forwarded to the carrier and/or the relevant authorities in order to open an investigation.

The customer must provide the information and documents reasonably required to process the claim. In the absence of cooperation or failure to provide the requested information, OREPLINE may be unable to continue the claim procedure.

Opening an investigation does not automatically entitle the customer to a refund or replacement. OREPLINE will assess the situation based on the results of the investigation and the circumstances of the case.